Executive & Admin Support
Inbox triage, document prep, travel and hotel bookings, and the day-to-day follow-through that keeps an executive's week on rails.
Virtual Executive Assistant · Bacolod City, Philippines
I take care of your clients by handling their concerns and inquiries, scheduling, dispatching, and day-to-day administrative tasks behind the scenes, so you can stay focused on growing your business and serving your customers.
Ten years across executive support, dispatch coordination, and customer service. Organized, proactive, and comfortable owning the follow-up without being asked twice.
What I can take off your plate
Calendar & Meeting Coordination
Scheduling across time zones, agenda prep, reminders, and rescheduling handled before it becomes your problem.
Client Support & Dispatch
Phone, chat, and email support with technician scheduling experience from four years in electrical, generator, and HVAC service.
CRM & Data Organization
Data entry, list cleanup, pipeline hygiene, and reporting in Google Workspace so your records stay usable.
Social Media Management
Facebook page growth and engagement, content scheduling, and simple graphics built in Canva.
AI-Assisted Workflows
Using AI tools to draft, summarize, and streamline repeat tasks — faster turnaround without losing your voice.
Experience
2022 — 2026
Rack Electric
Customer Support & Tech Dispatcher
Handled generator, electrical, and HVAC service inquiries by phone, chat, and email while scheduling and coordinating technician visits for on-time service.
2020 — 2023
Executive Assistant (Private Client)
Part-time EA & Social Media Manager
Grew and engaged a business Facebook audience, managed calendars, arranged flights and hotels, and covered daily administrative operations.
2018 — 2021
Service Today
Customer Service Support & Tech Dispatcher
Handled plumbing, electrical, and HVAC service inquiries via phone, chat, and email while scheduling and coordinating technician visits to ensure timely service. Supervised a team of seven, monitoring performance and ensuring key metrics and service goals were consistently met.
2015 — 2021
Manulife
Part-time / Freelance Insurance Sales Associate & Team Lead
Advised individuals and businesses on coverage, supported premiums, claims, and benefits, and trained a team of agents on sales and product knowledge in a part-time freelance capacity.
2011 — 2015
Transcom Worldwide
Customer Sales and Technical Representative / SME
Assisted Comcast customers with telephone, cable, internet, and billing concerns. Promoted to Subject Matter Expert, supporting agents with process, product, and billing questions while ensuring accurate and efficient customer service.
2010 — 2011
Panasiatric Solutions
Customer Service Representative
Assisted Tracfone customers with mobile service concerns, including call issues, signal problems, email access, and other device-related technical issues.
Also experienced in appointment setting, data entry, social media management, and BPO roles as tech support, CSR, SME, and team lead.
Skills & tools
- Executive & Administrative Support
- Calendar Management
- Meeting Coordination
- Technical Support
- Team Coordination
- Task Management
- AI-Assisted Workflow Optimization
- Landing Page Creation & Publishing
- Phone, Chat & Email Communication
- Organization & Time Management
- Problem Solving
- Data Entry & Organization
- CRM Management
- Google Workspace
- Customer Service
- Canva Graphic Design
- Appointment Setting
Client feedback
5.0 / 5
“Jan is a hard worker who takes any given task and completes it to the best of his ability. I highly recommend him for any team he works for. He is also great communicator, and willing to help train others.”
JM
John Mihalko
Former colleague · June 2020
Portfolio
Let's talk about your workload
Available for full-time or part-time remote work. Send a message and I'll reply within one business day.
- Phone
- +63 992 244 0058
- Based in
- Bacolod City, Negros Occidental, PH